FREQUENTLY ASKED QUESTIONS

Resources and answers to commonly asked questions.  Can’t find what you’re looking for?  Please complete the contact form below and we’ll get back to you as soon as possible.

Who Are We?

What does FLA provide?

Foreign Language Assistance provides linguistic and translation services to business and private individuals across the world.

Why should we consider you a preferred translation provider?

We work with dedicated, specialized and ISO certified partners to translate between over 40 languages. We handle highly technical and domain-specific subjects: including financial, medical, legal, IT and business. We provide a reliable, fully private and punctual service to all our clients.

Do you certify your translations?

You can order a certificate of accuracy with any piece of translation work we undertake. The certificate will attest to the accuracy of the translation and to the fact that a professional native translator carried out the work to the best of their ability. Sworn translations are not part of this certification.

How good are your translators?

All our translators are fluent linguists in the language needing translation. They are also subject matter experts (e.g. in law, or medical practice, or business) in the areas of document being translated.

Is there a difference between translation and localisation?

Localisation is a specific form of tranlsation work – often denoted by the term L10n. In order to provide localisation (for a product, a document or program, or even a website) you must take account of the audience for the product; their region; culture and customs. Due to this extra insight, localisation is much more complex than standard translation work.

Pricing and Fees

Is there a minimum price for a translation?

Translation Services:  15% introductory discount to new customers for their first translation project. A minimum fee of $60 / £50 / €55 will apply. Translations are usually charged per word, yet many parameters need to be taken into account for pricing, please contact us for a quote.
Interpreting Services: Charged on an hourly basis. When two interpreters work, the number of work hours is doubled. The minimum rate is calculated per 2 hours.
Relocation Services: Minimum charge for our relocation service is $120 / £100 / €110
Transcription Services: Charged per minute.
Editing and Proofreading Services: Charged per word or hour depending on the particularities of the project.
Desktop Publishing Services (DTP): Charged per page, project or hour.

 

Please get in touch for anything else you require assistance with and we will endeavor to send you a competitive quote as soon as possible.

What is your refund policy?

Refunds for any project due to cancellation ordered by the client, can be as follows:

The portion of charges for work already performed is not refundable.

Should Foreign Language Assistance (FLA) receive a cancellation request prior to the completion of an order, the charges for the portion of work not yet performed may be refundable.

 

Please get in touch for anything else you require assistance with and we will endeavor to send you a competitive quote as soon as possible.

Payment of Services

Please contact us for a quote.  Once a quote is agreed upon, we accept payment via paypal or alternative transfers.

Relocation Services

My business is relocating, how can you help me?

Our business is there to facilitate communication in order for your message to be clearly understood. Please tell us what you require and we will act as a liaison on your behalf and talk to key contacts to ensure your linguistic expectations are met and exceeded. You will be kept in the loop about the progress on a regular basis, you will not need to chase us for an update, we are on the case.

What countries/regions do you offer relocation services for?

French, Italian and English speaking countries.

Breadth of Services

Do you offer legal or medical translation services?

Yes, we offer both. Please pay attention to personal data when sending us documents containing personal information due to GDPR. Should your documents contain personal data, you can redact those if able. Otherwise, you can zip, encrypt and password protect your attachments. We offer a wide range of language combinations and subjects due to our trusted and strictly selected partners.

Do you only work with commercial business?

We work with large and medium businesses, institutions and government agencies. We can tailor our service to private individuals at a price that is competitive.

Do you provide website translations?

Yes – we can provide individual page translations or entire site localisation.

Quality Policy

Our aim is to provide our customers with linguistic services of the highest quality, facilitating their effective international communication and more rapid business growth.
Our quality policy is a tool to help us achieve our goal – to satisfy and exceed customer expectations, to proceed hand in hand with innovations in the language industry, and to ensure the professional and personal growth of our vendors, along with business growth and prosperity. Their quality policy is based on the ISO 9001:2015 and ISO 17100:2015 international standards.

DO YOU HAVE MORE QUESTIONS?

If inquiring about language lessons, please provide days and times that you are available as well as the largest city near you so I can calculate your time zone.