FREQUENTLY ASKED QUESTIONS
Resources and answers to commonly asked questions. Can’t find what you’re looking for? Please complete the contact form below and we’ll get back to you as soon as possible.
Who Are We?
What does FLA provide?
Foreign Language Assistance provides linguistic and translation services to business and private individuals across the world.
Why should we consider you a preferred translation provider?
We work with dedicated, specialized and ISO certified partners to translate between over 40 languages. We handle highly technical and domain-specific subjects: including financial, medical, legal, IT and business. We provide a reliable, fully private and punctual service to all our clients.
Do you certify your translations?
You can order a certificate of accuracy with any piece of translation work we undertake. The certificate will attest to the accuracy of the translation and to the fact that a professional native translator carried out the work to the best of their ability. Sworn translations are not part of this certification.
How good are your translators?
All our translators are fluent linguists in the language needing translation. They are also subject matter experts (e.g. in law, or medical practice, or business) in the areas of document being translated.
Is there a difference between translation and localisation?
Localisation is a specific form of tranlsation work – often denoted by the term L10n. In order to provide localisation (for a product, a document or program, or even a website) you must take account of the audience for the product; their region; culture and customs. Due to this extra insight, localisation is much more complex than standard translation work.
Pricing and Fees
Is there a minimum price for a translation?
What is your refund policy?
Refunds for any project due to cancellation ordered by the client, can be as follows:
Should Foreign Language Assistance (FLA) receive a cancellation request prior to the completion of an order, the charges for the portion of work not yet performed may be refundable.
Payment of Services
Please contact us for a quote. Once a quote is agreed upon, we accept payment via paypal or alternative transfers.
Relocation Services
My business is relocating, how can you help me?
Our business is there to facilitate communication in order for your message to be clearly understood. Please tell us what you require and we will act as a liaison on your behalf and talk to key contacts to ensure your linguistic expectations are met and exceeded. You will be kept in the loop about the progress on a regular basis, you will not need to chase us for an update, we are on the case.
What countries/regions do you offer relocation services for?
French, Italian and English speaking countries.
Breadth of Services
Do you offer legal or medical translation services?
Do you only work with commercial business?
We work with large and medium businesses, institutions and government agencies. We can tailor our service to private individuals at a price that is competitive.
Do you provide website translations?
Yes – we can provide individual page translations or entire site localisation.